Shop Policy

Every item is custom and made to order.

You have 24 hours to cancel an order.

We do not accept returns or exchanges. Please refer to the size charts we have provided before choosing your ring size. Click here to download and print our free ring sizing tool.

Please keep in mind that all of our rings are handmade & polished; therefore, rings that are the same size may vary slightly in size and fit.

Items that arrive broken or damaged must be reported within 24-48 hours of the delivery date. If you drop or break an item, a replacement or repair fee plus shipping might be available. Please email with inquiries and be sure to include a photo of the item. 

Our colors are hand mixed and the colors may vary slightly as well.

For any issues with you order, please email us at Please include your order number in the subject line.

Someone from our team will respond within 24 hours.

Your tracking number will be automatically sent to you once your order is ready to ship and your label has been created.

For international orders, the buyer is responsible for any customs duties, taxes, and fees. 

Once an order has shipped and is with the carrier service, Sparkle Muse is no longer responsible. If by chance your order has gone missing, has been stolen, or says "delivered" when it has not been, please contact the carrier.

Please note lead times vary for each piece. Some pieces will take longer to ship than others. 

If you have placed an order with multiple pieces, the order will ship once the final piece is ready. 

We appreciate your understanding.